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Our team members will be waiting for your passport and baggage procedures to be completed at the airport exit gate. When you go out, they will greet you with a sign with your name on it. If you cannot see it at the exit, you can call us 24/7 and ask for guidance.

If your flight is delayed, we do not charge you an additional fee. If you specify your flight number when making your reservation, we will check your flight and wait for you in case of delay.

After the plane lands, we wait for you for 40 minutes for domestic flights and 70 minutes for international flights. If there is an extra situation, you can let us know and extend the waiting time.

If you notify us for cancellation 24 hours before the transfer service, you can get a 100% refund.

To cancel your reservation, you can call us or contact us 24/7 via WhatsApp.